Network Service Agreement

Network Service Agreements are designed to maintain the critical network software and maximize functional up-time of your firm's network servers. Examples of items to be covered:

• Network Operating Systems
  

• Network Communication Servers
  

• Network Application Servers
  

• Network Database Servers
  

Network Service Agreements are fixed price contracts and include the following services:

• 4 Hour Response
  

• Restoration/reinstallation of network operating systems, major applications
  

• Weekly maintenance tasks

• Server statistical review
  (drive space, memory usage, % resources, etc.)
  

• Server file optimizations
  (purge deleted files, block re-writes, etc.)
  

• Monthly maintenance tasks
  
• SQL table edits, re-index, rebuild